Postage Mistake

[stwinifreds]

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer within 24 hours. Unfortunately I realised too late that I hadn't used my prepaid label so I paid twice.

My son logged on to my Evri account and bought a new label. I accepted it was because I'd done it all in a hurry but now it just looks as if I never dispatched the parcel. The buyer has received it. But he can't mark it as received his end either. Help! 

[tressygirl]

See if you,  or your son if he has access to your account,  can change the tracking .  Go to item sold >>  View order details >>Postage>> Track Postage drop down arrow and change the tracking.  It's preferable to use a laptop / PC for this , and with Chrome,  that seems to work best.

If this is not possible,  then your payout will be held for a minimum of 14 days,  there's nowhere for a buyer to mark received.  They can leave feedback but this releases payouts sooner only if the item is £25 or less in value.

If as this seems to be a Simple Delivery item, the buyer usually pays for the label,  they will be refunded for the unused label in 30 days.  If you marked it ' Seller pays for postage'  , find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.  You need to do this within 14 days.

@stwinifreds 

[stwinifreds]

Thanks very much. There honestly didn’t seem any way round it. I couldn’t change the tracking. All too late and tangled. In the end I sent an empty envelope to him with the prepaid label and he won’t get it for 3 weeks because he’s going on holiday so my late postage black mark will be even worse. I don’t like the new features. It worked just fine before when we did our own postage. Thank you tho!