Post Office unable to read Parcel Label s since Sat Aug 2nd 2025

[coltrain67]

Has the problem with the Post Office  and its inability to read Parcel Labels been resolved?

Date/Time of message: 4th August 2025 20:28

[tressygirl]

This has been Royal Mail issue over the past few days affecting many,  you are not alone.

Some were reporting  this to CS,  and being told they would be sent a new label!    Hmmm!   Personally,  with the seemingly hundreds/ thousands of cases which would need to be dealt with,  I wouldn't solely rely on this to happen.

Another member has reported CS telling them it's a Royal Mail issue, which will be solved in 24 hours!!  This too hasn't happened.

Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office,  and manually enter the new tracking details.  Or, try again later for an SD label.

Then, for the unused label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@coltrain67 

[coltrain67]

Thank you for your response.

The postage of my many parcels has been paid for by the buyers.

Purchasing new labels direct from Royal Mail for all these shippings is not an option. I am unable to travel to a main Mail Centre and will be away very shortly and by the time I return the current labels will expire. 

Are my customers (buyers) able to cancel the existing postal labels and re-purchase through Ebay, that is assuming any new labels generated will be valid?