Payments on hold. No wihdraw button

[oddjob_man]

I cannot withdraw my eBay ballance. Over a week ago I was asked to submit my national insurance number,  I presume this is why my funds appear to be on hold. I have no idea how long this hold might last. I can make no progress with AI help assistant and  can not seem to reach any other ebay assistance.  Any advice would be appreciated 

[**peaseblossom** · Accepted solution]

It may take longer but you can contact ebay if you like by asking them to ring you - here:
https://www.ebay.co.uk/help/eua?id=5190

@oddjob_man 

[jckl1957]

Did you submit your NI Number?

[oddjob_man]

Many thanks for the reply and for the link you sent.... I will follow up your suggestion

[oddjob_man]

Hi, thanks for your reply. Yes I have submitted my N.I. number. It was a little over a week ago. There have been no other messages about it, or confirmations. 

[tressygirl]

Customer Services may tell you if you need to provide any other forms of ID for your account,  but they may not give you any timeframe for when you can withdraw your money,  as each account / seller , is assessed differently axxcording to different aspects on the account,  so the hold may be for another few days or few weeks.

@oddjob_man