Payment on hold

[glengasso_0]

Hi, sold an item on eBay and as I was near where the buyer lives I hand delivered it, they have paid ebay but now they are saying the funds won’t be released for 30 days?

the buyer put a lovely review and also made comment about me delivering the item personally, how do I tell eBay that the buyer has the item and is happy with it and get the funds released?

[tressygirl]

For a collection ' hand delivered ' item there is a new system now whereby a buyer Has to bring along a QR collection code for the seller to scan or enter the numbers manually, this is the only confirmation eBay accept that an item has not been posted but collected / delivered in person.

If this was originally listed to use a postal service , then there will be no code,  and eBay can withhold your payout for that  item around 21 days or longer for some.

@glengasso_0