14-04-2024 12:24 PM
I sold a set of items and one was supposedly damaged on arrival. I offered a partial refund which was rejected, but the buyer suggested a higher partial refund that I've agreed. However I can't see how to do that through eBay as it's no longer giving me the option of a partial refund.
I'm new to eBay, can anyone advise please.
14-04-2024 12:30 PM
Has the buyer opened a case, this can only provide a full refund. The buyer will have to close it first, and then you can offer them a partial refund.
Be awarem the buyer may not be happy to close the case, because once closed another cannot be opened for that item with eBay, and partial refunds can be promised, but not enforced.
Once case is closed proceed this way:
14-04-2024 3:25 PM
You only get one chance to offer a partial refund.
As advised, you can still give the buyer a refund you are both happy with but there needs to be an element of trust as the buyer will need to close the return case, either before or after you refund them the agreed amount.