Hi, I'm trying to make a partial refund to a buyer for an item they returned. The buyer has opened a return request and returned the item, but the eBay return page is only allows me an option to make a full return. I've read the eBay guidance and from the description, I should be able to specify the percentage I intend to return but I don't have that option. Has anyone encountered this and what's the solution? Thank you.
