Parcel number not recognised

[harjac-21]

When I taken my parcel down to a Royal Mail Drop off point and scanned the QR code eBay sent me it came up with “parcel number not recognised” I tried multiple times and nothing worked. I’ve spoke with the seller but they aren’t helping and are just offering a partial refund of about 15% which is no good to me. And I also have a deadline off the 29th of this month to get it returned.

[tressygirl]

Contact eBay Customer Services and report this,  that the number provided is invalid, hopefully they can send another that'll work.

This is the easiest and quicket way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@harjac-21