Parcel damaged in transit by Evri

Evri damaged my parcel and returned it to me, the seller. Postage included insurance. I cannot get through to Evri or E bay (i bought the postage through e bay). How do I proceed from here?

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Parcel damaged in transit by Evri

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Parcel damaged in transit by Evri

Hi
Thanks for that. Does Packlink cover Evri items as well?
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Parcel damaged in transit by Evri

Yes, any courier you use through ebay.

 

 

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Parcel damaged in transit by Evri

I eventually found the correct page, but when I put in the Evri delivery number I could not proceed. The delivery number was, apparently, incorrect, but I know it is correct. The system seems to be designed to fail!

What do I do now?

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Parcel damaged in transit by Evri

Contact ebay and see if they can help.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

 

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