Non-used SD Postage labels - void/refund?

[oscar82006]

Hello! I'm using Simple Delivery paid for by me (seller)

A buyer bought 17 items (separately as they were Best Offers)

I split them into 5 parcels, generating and using 5 of the labels.

Ebay is holding my funds because it thinks the items are not dispatched/received.

I can't see how to void the unused labels - I never generated them so do I need to do that in order to then claim a refund? Or Void them?  (I can't find how to claim a refund either - I found it the other day but can't now!)

I've tried the Seller Hub but no option in there too (now I can't find the Hub either - no wonder everyone's telling me Vinted is much easier!)

I can't even find the option to upload tracking numbers (of the 5 labels I used to the non label-generated items)

Does this make sense?!

Everything Ebay Help has said, isn't where it says it is! Help please!

[**peaseblossom**]

You need to generate/open the unused labels to mark the items as dispatched.    Then see if you can add the tracking numbers via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.   That has to be done on a desktop browser.   

You can only get a refund for the unused labels if the items are sent tracked, ie. if it accepts the tracking number being added to the combined items.   Then you can cancel them here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

[oscar82006]

Thank you so much - I'll try that. You did say before about using a desktop
- I'm still trying to do it on my phone (the Help does say you can use the
App/My Ebay and the Seller Hub but nothing is easy to find!)

Possibly I'm not getting the options because I didn't generate the unwanted
labels. The one I did earlier, by accident, won't do anything - 'technical
issue' I'm going to assume that's because ebay sometimes takes a while to
update!

Thanks again!

Sandra Lark