Non paying buyer on multiple items

[tankims]

Hoping for some advice please 🤞

I have had a buyer purchase 4 x items on one day and not paid after several reminders.  Same buyer then had winning bids on 6 x more items a few days later.  Now owes for 10 x items.

Sales are now being cancelled on the first 4 due to length of time.

what am I supposed to do ?

I can’t seem to be able to report them.  I can’t leave negative feedback.  What do you do ?

Their feedback shows they have done this multiple times and is still continuing to do so.

How are they allowed to continue to do this and I can’t report or leave negative feedback.

Very frustrating as others were bidding on the items that they then won and didn’t pay.

Now have to cancel and relist.  Will find out how to block them from bidding on anymore, but what else can I do please ?

[tressygirl]

You need to block them asap here now:

https://www.ebay.co.uk/bmgt/BuyerBlock?

Those sellers who left negative feedback for this buyer, BTW it is a policy violation to leave a negative and as you can see,  didn't help you as this non payer was free to come and ruin a number of your sales.

Had those sellers cancelled after 4 days of non payment that buyer would have received enough strikes not to be able to buy from sellers who have blocked two strike non payers, and may even have received a total ban from eBay,  if enough strikes were received.

@tankims 

[jckl1957]

You don't need to report the buyer.

Don't leave negative comments on a positive green dot - that is feedback abuse and can be harmful to your account.

Do wait 4 days after the sale and make sure you cancel using the reason 'buyer did not pay'.

The buyer will get a non-payment strike which will last for a year.

Set your account up to block bidders with 2 or more strikes:

Updating your buyer requirements

You can set requirements to prevent buyers from bidding or buying on your items if they:

• Have a delivery address that's in one of your excluded postage locations
• Have a history of cancelled orders because they didn't pay
• Are currently winning, or have bought, a specified number of your items in the last 10 days

  Here's how to set up your buyer requirements:

  1. Go to Buyer Management - opens in new window or tab.
  2. Decide which requirements you’d like to apply to your listings, and enter any details requested.
  3. To have settings apply to all active and future listings, select Apply above settings to active and future listings. Otherwise your settings will apply only to future listings.
  4. By default, blocked buyers are still able to contact you about your listings. If you don’t want buyers blocked by your requirements to contact you, select Don’t allow blocked buyers to contact you in Site Preferences (they may still be able to get in touch with you through an Item Not Received case or a Return if it’s about an existing transaction). Then select Submit.

     Then block this buyer.

     Block a buyer

     Here's how to add a member to your blocked buyer list:

     1. Go to the Block bidders or buyers from your listings - opens in new window or tab page.
     2. Enter the buyer's username in the text box (you can add up to 5,000 usernames).
     3. Select Submit.

[tankims]

Thank you so much for your advice

[plpmr]

"Their feedback shows they have done this multiple times and is still continuing to do so."

Because those sellers leave false positives instead of following the unpaid route this buyer can continue.

Leaving false positives is serious feedback abuse.

You cannot change the green dot by stating "NEGATIVE feedback" and then say they did not pay and that they do this regularly.

All you have done is increase their score by one and indicate that you found not getting paid a positive experience.