@sunderland6767 wrote:
I purchased a new small sofa just only recieved 1 box which is part of it , does the rest follow next day ?
Yes, that sometimes does happen so worth waiting a few more days.
Be aware though, if it doesn't and parts are missing you have 30 days from the item's last estimated date for delivery to open a case for item not as described .... ' Item Dos Not Match Description or Photos', for a full refund. Never listen to a seller's excuses that the rest of the sofa is on its way if you are nearing the time limit, just open the case and escalate on day 4 if not refunded beforehand.
The item received will need to be sent back at the seller's expense, if not enough postage is sent you need to contact Customer Services and they will provide the adequate postage and charge it to the seller's account.
If you need to contact CS, and I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5190
Lines open 8 a.m. - 10 p.m. on weekdays
9 a.m. - 6 p.m. on weekends.
Automated agents will be available on chat outside of the above hours.
@sunderland6767
