New account - How do I remove a hold on listing items???

[harr_566652]

Absolutely baffled.  I am a new account and it is not allowing me to list items.  Once I've completed the listing and click to list it, I get a red box informing me that because its a new account there's a hold on my account and I need to contact ebay (no contact details given, no reference code etc)

"In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items.

To remove the hold on your account, please contact a member of our customer service agents who will happy to assist."

I have called and cannot get through.

I have spent about 15 minutes on live chat and the automated bot gives useless answers and then when I eventually get it to understand I want to speak to a human, it tells me no advisors are online.

The wording of their error code "prevent you from listing new items"... does this mean I cannot list items that are in NEW condition, or is it just terribly worded and actually means "you can't post new listings".  

I am in UK.  I'm not using a VPN.  I created the account about 2 months ago and have not listed anything yet.  I haven't bought anything yet either as I can only buy buy it now items and restricted from bidding.

I really don't know how ebay expects to keep market share over Vinted when they make it impossible for new users to start using their website!!!!

[tressygirl · Accepted solution]

There is no phone number to call eBay ,  communication is best through a Call Back option.  I do recommend contacting CS very first thing in the morning at 8 a.m. on weekdays,  when the lines first open for ' live agents',  as there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open for ' live agents' 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

As said, I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@harr_566652 

[tobiasd4]

You have 8 listings started today.

[harr_566652]

Then it might dawn upon you that a number of hours after posting this question, I eventually resolved it.  Keep up.

[harr_566652]

thanks.  Wasn't aware they operated in Dublin as the few other message boards I came across when looking for assistance seemed to suggest that the customer service is basically call centres oustide of Europe.