New Simplified Postage System Help

[retrogamejim]

Hello, Ebay has rolled out this new postage system and I am having issues with it. I like to post with EVRi as they have much better tracking than Royal Mail. They take a photo of every delivery while Royal Mail often dont mark items as delivered. Also with EVRi I can drop it off at the Parcel Shop 7 days a week till 10pm at night. The Post office is very inconvinent for me as it shuts at 5:30pm through the week and is not open at the weekends. Anyway I listed some items yesterday to find this new system has been implemented. I went into the options and unchecked Royal Mail as an option and left only EVRi as an option. Two items have sold today and when I go to purchase the postage label to send them, it tells me Royal Mail is the only option available. What can I do to prevent this in future? It is very annoying and instead of simplifying things has made things much more hasstle.

[**peaseblossom**]

eBay say:

There may be cases where we’re unable to honour your carrier selection, for example because of the weight of your item.   If this happens, we may provide a label for a carrier you've excluded.

If that doesn't apply to your item it could just be a glitch.   Goodness knows there's enough of those at the moment.   You could try contacting Customer Service  about it and see what they say.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[retrogamejim]

Thank you for your answer, I found I can opt out of Simple Delivery and just use the old system so I am doing that for now. The items are fine to be posted with either carrier so it must be some glitch.

[**peaseblossom**]

That's good but you'll only be able to opt out of SD until the 15th April, apart from items less than £10/100g.    Let's hope they sort themselves out by then.