Negative feedback, reject to remove it

[labspirit]

Hello, I need help  with what to do next, feedback was unfairly at all,  buyer was  rude in messages then he left negative feedback, I was very pleasant to him, but feedback was totally oposite, delivery was in time, but he thought he should receive it next day, Ebay rejected to remove it he said we cannot  see if it was delivered in time, I don't  understand, ok if  delivery was not in time,  feedback itself has a lie   

[red_magpie]

If t was tracked as delivered on time, surely eBay can see from the tracking record? If so, it might be worth trying again.

DPD's "next day" delivery is probably a perfectly good service, but the title is almost guaranteed to create disappointed buyers. Perhaps we're all getting too used to Amazon, where next day really means the next day!

On eBay, "next day" seldom means that the buyer will receive it the next day. At best they can hope to receive it the day after the seller has dispatched it - assuming that DPD receives it before the daily cut-off time. Even then, 24 hour delivery isn't guaranteed. A less explicit title lilke express or rapid woud be avoid raising false hopes.

[*guinevere*]

Sorry but the feedback is too old now, for ebay to remove.