Need help with my account

[nichoji-0]

I keep getting messages that my account is falling below standard every month 

Please can someone advice me the best way to go about it

Wanted to ask if I can also open another eBay account 

[tressygirl]

We have no access to your account.  From your feedback page on the right hand side click on seller dashboard and that will show you the area where you need to improve.

From the negatives and neutrals you have received,  it seems the items you are selling are not of a good quality . Your description star show a rating of 4.5 this is too low,  eBay expect a rating on those stars to be 4.7 and more. 

These are the areas you need to improve  on.

@nichoji-0 

[jckl1957]

To add to the good advice from @tressygirl , when your account falls below standard, Ebay email you every month to inform you of this.

The only way to improve your rating is to sell more items and get excellent feedback and to wait ... your negatives will not count towards your total after a year.  You are allowed to open a second Ebay account but I think that opening a new account because you are below standard on this one is not a good idea.

You do need to change your account to a business account - private accounts are for selling your own unwanted items, not food and supplements.

Also, read Ebay's food policy and make sure you are complying with any UK laws regarding selling food and supplements.

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/food-policy?id=4295&st=3&pos=1&quer...