My eBay balance has has just turned to zero

[funmiola]

My eBay balance has has just turned to zero, anyone know why please? I have had up to 10£ in my eBay balance and I haven’t withdrawn any just checked this morning and it is now zero. Need help with this please

[tressygirl]

Have you checked your bank account?

If money from your eBay balance is not withdrawn then after 3 months it's automatically sent to your nominated bank account.

@funmiola 

[funmiola]

Thanks for your response, I have checked my bank account but the money has not been transferred into it. I just made the sale last week. I’m unsure how to contact customer service for this as I only get transferred to an automated assistant anytime I try to

[jckl1957 · Accepted solution]

You can get a callback from a human Customer Services person after 8am.

Use this link.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Before you contact them, have you looked in Payments  ?

There, you can see a breakdown of money in and out.

It may be that the money has been used for Simple Delivery postage as you offer free postage.