My buyer is waiting for me to combine postage costs I still cannot work out how to do this

[mabb3063]

I have read the articles and still cannot work out how to send an nvoice to combine 4 items my customer has now paid for can anyone help please ?

[tressygirl]

If your buyer has paid then you cannot now send a revised invoice with a combined postage.  You can make a partial refund for the excess postage paid if you like this way:

You may need a PC/laptop and not the app or mobile browser to do this,  Chrome and Firefox work best with eBay.

If you are on My eBay Selling,  go right of the item sold and from More Actions select Refund this item.  Be careful to then add the correct amount of refund you wish to make,  or you will refund the whole amount.

If you are on the Seller Hub, click on the item in Orders >>  Posted and Awaiting your Feedback.   Then top left click on View Order details. Far right from More Actions Drop down menu,  you will see Refund this item. 

One tip,  before you send the partial refund,  mark the item as dispatched,  there is a quirk in eBay's programming if you send a partial refund first,  you then cannot mark as dispatched.

@mabb3063 

[mabb3063]

Hi
Thanks for your reply no the buyer has not yet paid

[john1297576]

If they have not paid, then go to sold items and click on SEND PAYMENT DETAILS, that brings up an invoice showing all sold items, all you do is edit the postage, preview to check it looks right and send.

[mabb3063]

Thank you very much John