Multiple buyers of same product

I’ve got 4 buyers for 1 item, I’ve just posted it to one of them, what happens to the other 3 that have paid for it but won’t get the item

Message 1 of 3
See Most Recent
2 REPLIES 2

Multiple buyers of same product

jckl1957
Experienced Mentor

Oh dear!

Because there were 6 paintings being sold as one lot, you listed it as '6' - suggesting you had 6 sets of 6 items.

Cancel the listing now before you sell the pictures again.

 

Really, you should cancel the other three you have sold using the reason 'unavailable/out of stock'.  However, if you do that, you will have 3 defects on your selling account.

You are also risking 3 lots of negative feedback from 3 disappointed buyers.

Personally, I would send each unsuccessful buyer a very apologetic email saying how daft I had been, explaining that I no longer had the paintings as there was only ever one set, and asking them very nicely if they could possibly request a cancellation so I could process their refund.

 

 

Maybe another mentor can come along with a better suggestion?

 

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
Message 2 of 3
See Most Recent

Multiple buyers of same product

Perfect response thank you

Message 3 of 3
See Most Recent