Meta Quest warning

[cmsammy]

BEWARE. I bought a new, unopened, Meta Quest 3 VR headset on Ebay for £336. At this point you may ask why so cheap, a question I should have asked myself at the time but it's too late now. 

The headset arrived and was perfect until the seller reported it to Meta, as stolen. Meta respond by refunding the purchase price and irreversibly disabling the headset. This happens AFTER 30 days, I can't report him to ebay, PayPal don't want to know and I am £336 out of pocket with a useless headset. This was all confirmed to me by Meta but still PayPal refuse to accept it as fraud.

Beware cheap Meta headsets. 

[papso22]

 Both ebay and PayPal only provide cover for this sort of thing for 30 days.  You could try your funding source.

[plpmr]

"This was all confirmed to me by Meta"

And why are Meta not taking action regards this fraud?

[papso22]

Meta appear to be colluding with the seller!

[*vyolla*]

If you paid with a debit or credit card you have 120 days to issue a not as described chargeback.

[*guinevere*]

"Meta respond by refunding the purchase price "

I am obviously missing something here, who received the refund? You or the seller?

[cmsammy]

A very good question. I told Meta they they are partly responsible for this scam. They are far too quick to refund the buyers money. Why not contact me, they have my details as they have the serial number of the headset when I registered it for warranty purposes. I could show them how I bought it and that it was not stolen.

[cmsammy]

I've been down this road with PayPal before. My bank took back the money a scammer transferred from my bank account using my mobile number, PayPal simply put my account to minus £4000 and would not budge despite both my bank and EE apologising for allowing it to happen. They only gave in when I went to the financial Ombudsman.

[cmsammy]

The Ebay seller that I paid £336 to, waited 30 days and then told Meta it had been stolen. Rather than investigate the claim properly, Meta simply gave him his money back. I end up with a useless headset, he gets £336 of my money.

[papso22]

---

@cmsammy wrote:

The Ebay seller that I paid £336 to, waited 30 days and then told Meta it had been stolen. Rather than investigate the claim properly, Meta simply gave him his money back. I end up with a useless headset, he gets £336 of my money.

---

I don't understand this.

Did the seller buy from Meta and then say it was never delivered to them, hence getting a refund?  Why else would Meta refund the seller's purchase price?