Messages

[bespokeintegrations]

I am trying to reply to a sellers message regarding a faulty product but everytime I try and reply I get this reply from eBay even though it does not contain and contact information or payment information 

It appears your message contains contact or payment information which is not allowed under our Member-to-member contact policy. For the safety of our users, all communication and payments must remain on the eBay platform.{e280531-1259501x}

[john1297576]

If a product is faulty the correct procedure is to open a NOT AS DESCRIBED CASE, there is no need to get involved with the seller. 

Returning a faulty product is dealt with through the case, without messages being intercepted and faults found in the messages, no doubt by robots who have been known to make words that are not allowed by taking end of one word and beginning of next word.