My response to ebay's 'How did we do?' request for feedback on my experience. Fair?
If there is an issue between ebay & Royal Mail that results in incorrect tracking information and if a seller can subsequently prove that they have dispatched on time, then there should not be a defect applied. As a seller i have no control over how Royal Mail operate and can only look to ebay to take a common sense approach and protect the seller. It is after all ebay that awards the defects. When sellers are being expected to accept as a cost of doing business flaws and bugs, amongst other issues such as buyers abusing 'not as described' returns, it is becoming increasingly difficult to to see the benefit in using ebay as a sales platform over a traditional website. The annual cost of which is significantly cheaper overall and offers greater control to the seller/retailer.
