Late postage or delivery performance issue

[iulpro_33]

Hi eBay community,

I have a bit of an issue with the account performance showing a late drop off which isn't accurate, I have the postage proof saying differently. I have asked eBay Ai I assuming to review this issue but because there is no section to upload the proof of postage it hasn't been considered. Can someone please advise on escalating this issue further up as it doesn't give any other options once closed.

Thanks 

[tobiasd4]

You must always upload proof of postage with tracking ASAP.

You also must correctly upgrade to business seller, you are trading illegally, ebay can close your account.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710