Item sold

[brad_1535]

I sold a item on here, I posted a car rear light for £25 with Royal Mail and arrived to the buyers address damaged, how do I go about compensating from Royal Mail to get there money back?

I am pretty new with selling things on here, any help would be appreciated thanks.

[tressygirl]

You have to deal with the refund due to your buyer first.

Was this posted under  Simple Delivery ?  Then,  the buyer opens a case for item not as described and eBay deal with the refund.

You then try and claim compensation from Royal Mail for yourself,  either online or from a form you can collect from your Post Office.

If your buyer can send you photos of the damage to the item,  that may help.

@brad_1535