Item damaged during delivery

[tiptree_jams]

A vinyl record I  have recently sold was left outside the buyers home with no notifications and was left out overnight and damaged by the rain, 

the item was accidentally listed as being a red coloured vinyl as I just followed the “sell one like this” option and didn’t revise the listing 

the record in question doesn’t even exist in red but I admit that is an error on my behalf, 

the buyer wants me to refund the full  amount of the purchase and to return the item 

I obviously don’t want back a damaged item due to evris negligence.

i would of course agree to offering a full refund if the item wasn’t water damaged

any advice much appreciated 

[jckl1957]

Putting the damage to one side, you mis-sold this item and the buyer is entitled to a full refund on the basis that the item is not as described in the listing.

If the buyer opens a case, you can either refund in full or provide a label, get the item back and then refund in full.

Then, you can pursue your claim for damage against the carrier.

Even if the item was not mis-described, you would still be liable to refund in full because of the damage, and then pursue your own claim against Evri, UNLESS the item was sent using Ebay's Simple Delivery.

[tiptree_jams]

Thanks for your help

The item was sent by eBay’s simple delivery service

I think Evri offer a sub standard service and would not use them personally

KR

[jckl1957]

You can choose to only use Royal Mail.  Opt out of using Evri here:

Available carriers and delivery options

You'll automatically be opted in to use all carriers that are available in this programme. If you would prefer not to send your items with a particular carrier, you can exclude them in your settings. Here's how:

1. Go to your Postage preferences - opens in new window or tab.
2. Select Edit next to Simple Delivery.
3. Adjust the toggle next to the carrier you'd prefer not to use.