Item coming from China, but it said Staffordshire.

[paulhfc2011]

I ordered an item that said would take 2 to 3 days to come. Ordered it on the 21st and it said it would be here by the 24th. It also said that the item location was cannock Staffordshire. But it is in fact coming from China and is now estimated to be here on 12th November. Which is no good as I need it for my son's birthday on 2nd November. Surely they cant put that the item is located in the UK but send it from China? Where do stand on this? 

[papso22]

Open a case for item not received.  You will get a refund but will need to buy another  birthday present. 

[tobiasd4]

You go by estimated delivery date on item in purchase history, seller can't change this only on live listings.

1 day after estimated date, open item not received case, escalate on day 4.

Ignore seller excuses, do not contact them, cases are automated.