Item being returned

[billybags734]

A buyer is returning a watch, because he says its too tiny, the measurements are clearly stated in the description and there are plenty of photos, how has he got away with this?

[tressygirl]

Has he opened a return case for ' item does not fit' ?  If  not, then, with a No Returns  on your listings you can refuse the return for those reasons.

If they are returning for a case of item not  as describe you will have to refund them but only when the item is back with.  Cases are all automated , so no point challenging it at that point,   but if refunded you can appeal the case for a refund.  I will admit it's not easy,  but if you have the proof that all measurements were in the listing , then it's abusing the MBG for a refund by claiming it's too small.

This explains how to appeal:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@billybags734 

[billybags734]

He has done it as item not as described, it was the size of the dial he said was tiny, but was described as 30mm. 

I have started the refund procedure and thank you for your help.