Issue with Tracking via Global Shipping Programme

 

Hello, I have an issue with tracking shipments sent via the Global Shipping Programme. The parcels have been delivered to the eBay HUB (GSP, Unit 3 Dove CL, Fradley Pk, LICHFIELD), as confirmed by EVRi tracking. However, on eBay, the shipments are still marked as "in transit," and there is no update regarding a new tracking number for the final delivery to the customer.

An item sold on 7th February is still unconfirmed as delivered, as the eBay tracking has stalled. eBay has not responded to my message, and I now have two such parcels with the same issue.

Regards 

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Issue with Tracking via Global Shipping Programme

tobiasd4
Experienced Mentor

As  long as you uploaded tracking when posting and it shows as delivered to GSP , you are covered. 

You don't need tracking after that.

If buyer claims item not received case, you give tracking  and say it was GSP item, ebay then deal with it. 

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