Issue partial refund after buyer can't collect..?

[saj1461]

I sold a sofa, the buyer was unable to arrange a courier to collect before her holiday. She requested a cancellation of the order. She is very pleasant, apologised for messing me about and suggested I keep £40 as compensation. She has paid, but the payment is pending until collection. Is there any way I can issue a partial refund? I have tried to ask eBay and the bot just keeps going round in circles...I suspect the answer is no but if anyone has any suggestions, I'd be grateful!

[tressygirl · Accepted solution]

It's not usually possible as a Private seller . Take a look on the cancellation listing, but last time I did this,  it was only for a full refund.

The buyer can of course just send you that £40 in the form of a cheque,  bank transfer or a PayPal Friends and family payment.

  If  PayPal is used,  email addresses need to be exchanged, this can sometimes be found with the order details >>  Show Contact Info.    If not and you need to ask the seller for this,  make it very, very clear in your eBay messages,  as eBay do read these,  the reason for these exchanges.   Make it clear it's not to be used for an off eBay sale

@saj1461 

[saj1461]

That's helpful, thank you.