Is it possible to refund postage for combined postage with simple delivery items?

[debsm_83]

I have sold 2 items to one buyer. They have asked if I can combine postage, which I am happy to do. Both items are simple delivery with prepaid labels. How does the buyer get a refund for the unused postage if I post both items together using just one label. As far as I can see, I can't refund the money because the postage has gone straight to ebay.

Can anyone help please? I am relatively new to ebay and can't find the answer on their help site.

[john1297576]

Another example of how nothing works properly.

You will have to void the unused label to get a refund, but must bear in mind that tracked postage will only prove delivery of one  item, meaning release of money will take longer and buyer could open a not received case to get a refund.

If you had bought postage yourself, one tracking number could be used for both items, and would prove delivery of both.

[tobiasd4]

OP is using simple delivery, So did not pay for postage and can't void label.

Opt out of SD ASAP. 

[debsm_83]

Thanks for the replies @tobiasd4 and @john1297576. I thought simple delivery was simple - it seems not!!

Is it an option to cancel one of the orders and relist the item with free postage? Assuming the buyer will buy it again, of course!

Or, if I only use one prepaid label, does ebay offer the buyer a refund for the unused one?