I recently sold a used VCR unit on the GSP to a customer in the USA. The item was fully tested prior to dispatch, with it working absolutely fine. The buyer contacted me today stating that after a couple hours use the VCR has developed a fault where it freeze frames.
Due to the age of the item it is understandable that a fault may have developed after some use, even though it was tested and working prior to posting. I also have no reason to not believe the seller as he has 100% positive feedback on eBay and an account that is 20years old.
I have never had to deal with an issue with a GSP sale before so unsure how to proceed. I am happy to issue a refund but unsure how to go about this as I know the buyer would have paid an international shipping fee to eBay. Do I ask the buyer to go through the normal return request with reason for return as INAD? Is eBay responsible for refunding the international shipping cost to the buyer? I don't really want to cover return shipping costs from the USA so am I able to just refund the buyer without them returning the item, and they still get refunded the international shipping charge by eBay?
Any help with this would be greatly appreciated.
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