31-07-2025 11:57 AM
I hope someone can help me!
A buyer has chosen Inpost as delivery choice two days ago. I realised his address is in Belfast and Inpost don’t take delivery from the UK to Northern Ireland. I have messaged the buyer twice with no response, asking if he could choose Royal Mail instead. No response from the buyer and deadline for posting ends today, I don’t want EBay to penalise me.
Should I cancel the order?
Appreciate advice.
Solved! Go to Solution.
31-07-2025 12:05 PM
31-07-2025 12:01 PM
Yes, cancel it by selecting the 'problem with buyers address' reason.
This won't impact your selling account with a defect.
31-07-2025 12:05 PM
31-07-2025 1:16 PM
Looking at sold item, you only offered inpost,
so buyer different have any other postage options.
You need to add RM before relisting.
02-08-2025 9:35 AM
Buyer paid via RM 😁