Initiating an ebay claim for an Evri destroyed item

[jonpbp]

Crikey - why can't ebay make this simpler. 2 items I sent using Ebays Simple delivery via Evri have they admit been damaged and destroyed. I have refunded the buyer but Evri tell me that I need to make a claim via Ebay. But how do I do this?

[jckl1957]

If the parcels never reached the buyer and the tracking confirms they have been damaged and destroyed while in the 'care' of Evri, I think that with Simple Delivery, Ebay would have taken responsibility for refunding your buyer.

Contact Ebay Customer Services and explain what has happened.

Make sure they are aware that you have refunded the buyer.  Get them to look at the evidence from Evri regarding the fate of the parcels.

Use the link to get a callback.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid