Incomplete order

I ordered 12 rolls of transparent Scotch tape but only 4 arrived. Sent photo to seller and they asked me to close the case with eBay before they would refund. I refused to do this requesting an immediate refund.

Ebay has now closed the case presumably because the seller has proof of postage but I have been  overcharged for 4 rolls of tape. Is there anything else I can do?

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Incomplete order

I take it you opened a "not received" case.   It should have been a "not as described" return and you can still do that.  Click on "Return this item" on right of your order on your Purchases page and select "Doesn't match description" as the reason.   If necessary escalate it to ebay after 3 working days. You will be issued with a paid-for return postage label.

 

The seller will also have the option to issue a partial refund without return or send the missing items but don't close the case before they do.   And if they delay be sure to escalate your case within 30 days.

 

 

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