I used my own postage and can’t mark as delivered

[griffgleglen]

Hi, I used a courier service I have access to at work for postage and as such can’t mark as delivered items, first time I have sold on eBay in a long time so didn’t realise the postage charges were built in, not fussed about trying to get the money back but how can I mark as delivered if it’s not used the suggested eBay delivery service and subsequently not had active tracking through that service?

thanks 

[tressygirl]

You can use your own delivery service but if you initially chose eBay postage then that tracking will be registered.

Using a laptop / PC and Chrome you should be able to manually edit / change those numbers if not,  contact eBay Customer Services tomorrow morning they can change the tracking for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@griffgleglen 

[john1297576]

Postage charges do not have to be built in, just avoid buying postage through ebay. Simple Delivery just complicates postage which is simple enough to work out for yourself.

This is what you want to see to do your own postage, if necessary click on “see postage options”.