I sold an item and when the buyer recieved it, it was damaged.

[43rrsellars]

By the courier. It was insured thank god.  I would like to refund the buyer the full amount, but Ebay have already taken their fee. So I will be out of pocket. 

Any Ideas?  Thank you

[*vyolla*]

When you refund your buyer eBay will credit your final value fee back to you.

Has your buyer opened any kind of eBay return?

[john1297576]

When you refund correctly, you refund the amount you received, ebay refunds the fee making up the full amount.

It is best if buyer opens a not as described case, then you just click to refund, if youwant damaged item back before refunding then you have to supply a reply paid label, if no return required, then you just refund.

Even a partial refund now gets a partial refund if selling fee.

No fees are refunded in the event of the reason being out of stock.