I purchased the ladder below from a seller on ebay Oct 2023 a ladder that has now been recalled

[andrebamfor0]

Hi,

I purchased the item below in Oct 2023 but got the following message from ebay, can I claim a refund.

Order number:22-10643-04984

We take product safety very seriously. We’re reaching out to you because an item you purchased may have been recalled or pose a safety hazard. We recommend that you stop using this product. If you have questions about the item(s), please reach out to the seller or the manufacturer. Item details are listed below. 

This item has been recalled for safety reasons. To learn more about the recall affecting this product, please visit the website at:


If you have any problems, we recommend that you contact the seller from your  and try to reach a resolution.  

Item details: 234899187757 - 2.6-6.2M Multi-Purpose Aluminium Telescopic Folding Ladder Heavy Duty Extendable


If you have questions, please go to "Help & Contact" at the top of most eBay pages.

 

[tressygirl]

Many members received these ' Safety Recall' messages months after an item has been in use. 

Unfortunately,  as you purchased the item in October,  you are too late to claim any refund through eBay's 30 day MBG,  Money Back Guarantee policy.

Did you by chance buy from a registered UK business who offered a guarantee for this item?  You'd need to then chase this up outside eBay.

Buying from a Private seller , there is no recourse here for a refund,  you can try your payment provider, worth a shot,  but not sure how successful that avenue can be.

@andrebamfor0