I posted goods to buyer and they have reported them broken 6 days after arrival

[joleesu]

Hi,

A buyer has just contacted me 6 days after delivery to say the items are broken. They chose and paid for the delivery, so I think they will be able to claim for the damaged goods. But if they ask for a refund from me for the item via ebay, they will end up being paid twice for the item. 

I think this may have been a case of the buyer breaking the items as I had packaged them very well and have never had a broken item before ( in fact buyers have commented how well packed other items have been). 

Do I have any choice about giving a refund?

TJ

[**peaseblossom**]

If you used Simple Delivery ebay refund the buyer and you keep the payment.   Ask them to open a case on ebay using reason "damaged in transit" or similar.   

[joleesu]

Thank you Peaseblossom for your speedy reply and advice- I will try this!

Regards,
Tracy