Hi
I purchased an item on eBay, paid via my credit card, and received an email from eBay notifying me of the pruchase and confirming the estimated delivery date.
A month later, the item had not arrived, and when I checked the eBay app, it was not listed in my purchases. But I have email evidence of the purchase.
I have made several attempts to contact eBay, but keep hitting a brick wall as the item is not recognised when I enter the purchase item number.
I cannot find a direct contact for eBay as it keeps rejecting my requests for action due to purchase not being recognised.
In the email, I click the link to the item and it goes to a fault and then onto the item.
It is all very weird, and I find it disappointing that eBay, who makes zillions, is irresponsible with customer service.
Any suggestions with how to make contact with them?
Nina
