I didnt use ebay postage label, how do i get a refund?

[liho_4485]

I didnt use Ebay postage label, how do I get a refund? 

[john1297576]

You cancel the label, UNLESS buyer bought the label, in which case the buyer will get the refund.

[liho_4485]

I've been trying to cancel label but cant find out where to cancel it. I
brought the label

[tressygirl]

If you paid for the label through the Simple Delivery process,  you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

If you bought it through the old system and Packlink,  find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

You may need a laptop / PC and use Chrome and not the app or mobile browser to manage the above.

@liho_4485 

[tressygirl]

Oh,  and sorry but just to add,  @liho_4485   you may need to wait at least 24 hours for the label to show,  before being able to cancel it.

[liho_4485]

Thank you

[tressygirl]

You're very welcome !

@liho_4485