Sorry, I have just seen your question is unanswered, has the issue been resolved?
If not, contact eBay Customer Services explain the issue, they can hopefully guide you to the steps you need to take to solve the problem.
This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Lines open between 8 a.m. to 10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
I recommend contacting CS very first thing in the morning, when the lines first open, as there's more chance of Dublin answering.
@towarwic_48