I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.

[veyron29]

Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.

[**peaseblossom** · Accepted solution]

Check the last estimated delivery date on the listing and if/when that has passed select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arr...
and escalate it 3 complete working days later to get a refund.

[veyron29]

Thank you very much. That was kind to respond. It is most odd. Maybe they have a family tragedy or something. Not responded to order cancellation either .