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How to select collection once sale has gone!

Item has sold on a postage sale. Buyer has paid and collected. But no option to change sale to collection. So still looking like item has not been sent. So guess i cant get funds. How do i fix this?

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How to select collection once sale has gone!

You can click on the get label to mark as despatched and the buyer will receive a refund of the postage paid and you will have to wait minimum 14 days for payment

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