How to make sure the item is authentic?

I have bought trainers from “Japan” and I want to make sure they are genuine. 
how can eBay help me with that ? 

Message 1 of 3
See Most Recent
2 REPLIES 2

How to make sure the item is authentic?

plpmr
Experienced Mentor

when you receive your order, if they are fake open a not as described case.

Message 2 of 3
See Most Recent

How to make sure the item is authentic?

arkwebus
Experienced Mentor

eBay does not have that facility!  If you "think" they are fake that's all that matters!  Open the case for "not as described"  [not genuine]

 

The seller should send a label to post back to Japan.  They may claim that "they cannot".  EBay's advice a while back was to open the case and when the label does not arrive simply escalate after 4 days for a refund.

 

You may  have to pay duty and VAT on import.  If you  return you will have to try to get a refund.

 

@uk_ghasam 

Message 3 of 3
See Most Recent