An item arrived damaged - glass bottle of vitamin drops completely smashed. I purchased as a guest but I do have an account. All the return/refund steps keep taking me to a ‘register with eBay’ page asking to set up an username/password with nowhere to sign in if you already have an account. If I enter my log in details it says ‘this email already has an account, do you need help with your password’ which only sends me to a reset password page. All this means I can’t contact the seller or access any of the return process. Anyone got any ideas? The chat bot didn’t get what I was asking for help with!
