How do I make a claim against delivery company

[j8487]

I sent an item well wrapped in bubble wrap but buyer sent me photo of item and it has been damaged during shipping. I have refunded the buyer & contacted Yodel who have said I need to contact ebay to ask the to raise a claim for damaged item. How do I do this?

[**peaseblossom**]

With Simple Delivery when a buyer opens an "arrived damaged" case eBay refund the buyer and the seller keeps the payment.    But I'm afraid they won't usually do anything after a refund has been issued.   No harm in asking though.  You can request a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[j8487]

Thank you. Buyer said she couldnt raise an issue with the delivery company. Lesson learned on my part

[j8487]

just had a quick check and simple delivery wasn't available for this item. item was posted via inpost lockers and sent via YODEL

[jckl1957]

Did you buy the label through Ebay/Packlink?

If so, if the item isn't on the 'no compensation' list, you can make a claim from this page.

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket