On June 12, I bought a soccer uniform. The seller said that eBay couldn't pick up the item and send it to my address, so after communication, I was asked to get a refund. On June 19, I inquired of the seller whether the item could be delivered to the London hotel on June 21 and received a positive reply. I noted the information shown in the photo. As a result, I didn't receive my package on June 21, and I had already returned to China on June 22. I have contacted the seller many times, but they haven't replied to my messages. I have contacted Loyal Mail to pick up the package by myself, so it shouldn't be delivered to my hotel. What should I do if I want a refund?