How can I cancel this order without getting a defect?

[pokeboxuk]

Woke up these messages from an account that had placed an order, asking to buy more at a reduced price. It's a Saturday so I thought there'd be no issue waiting until Monday to reply. What followed was increasingly unhinged messages and now I know if I post their item I'm 100% going to have to pay for a return, get negative feedback and probably an attempted chargeback too. Also my labels will have a return address on, and frankly I don't want this person having that information.

The only option to cancel seems to be to claim 'out of stock', but this counts as a defect and I don't feel like I deserve that for cancelling an abusive buyer's order. What's the best course of action?

[pokeboxuk]

These are the messages. I also wonder if I'm now obliged to respond as they are officially a 'customer', having since placed an order.

[61stephenuk · Accepted solution]

Have they paid?

Even if they have I would cancel using 'buyers request' I mean he's already said he 'whot deal whive you again'

any negative feedback contact eBay,show them the messages and ask for it to be removed

[pokeboxuk]

Yea this seems like the correct approach. I'm also going to report the messages just to create a paper trail if I need it.

[jckl1957]

Please don't reply to the messages!

That would just encourage this abusive person to send more.

As advised, cancel, block, report messages to Ebay - there is a little ... at the top of all messages that gives a report link.