Help

[lobry-39]

I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update.   Still nothing, so I requested cancellation of order.  However l, under reason why, I have made an error and marked won't arrive in time and not item not received.  From what I can see, this will not allow me to ask ebay to investigate. HELP, what do I need to do?? Cannot seem to find way to contact ebay without it taking me to the bot 🙄 

[**peaseblossom**]

Requesting a cancellation is different to opening a 'not received" case.  You should still be able to do that now via the dropdown menu arrow next to the item on your purchases list.

[lobry-39]

I have had a look and there is no option to do this 😞

[papso22]

You might have to wait for the cancellation request to time out.

What date did ebay give you for delivery?

[lobry-39]

It didn't, purchased 26th Dec with no estimated delivery date.  Only note Yodel to deliver to door.  Makes sense that I may need to wait till cancellation request to time out.

[john1297576]

You cannot open a not received case until after expected arrival date, but as you say there is not an expected delivery date, then this will be difficult.

To be honest there must be a date quoted somewhere on your order, otherwise you could never open a case.

Seller is given a date by which they must dispatch, and delivery is based on this date.

[lobry-39]

Double checked, definitely no expected delivery date noted anywhere on app confirmation or email.  This my concern, if I cannot open a case, there must be other means of contacting ebay........I can find an email or contact number.

[tobiasd4]

Go to item in purchase history, it will show estimated delivery date.

[lobry-39]

 not sure if im missing something but definitely no estimated delivery date......