Help

[lobry-39]

I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update.   Still nothing, so I requested cancellation of order.  However l, under reason why, I have made an error and marked won't arrive in time and not item not received.  From what I can see, this will not allow me to ask ebay to investigate. HELP, what do I need to do?? Cannot seem to find way to contact ebay without it taking me to the bot 🙄 

[**peaseblossom**]

Requesting a cancellation is different to opening a 'not received" case.  You should still be able to do that now via the dropdown menu arrow next to the item on your purchases list.