Help

[michaelburkey2011]

 

Can someone help me please I bought a phone for my seller which was collection only which I didn’t know I immediately cancelled the order as soon as the automatic payment went through and eBay have said they couldn’t cancel it as it was too late and now I don’t know how to get my refund. I’ve asked the seller to refund me and they have ignored me. 

[tressygirl]

You can ask a seller to cancel an order,  but they do not have to.

If the seller does not cancel the order and refund you after 7 days, open a case for item not received,  escalate on day 4 if not refunded beforehand.

If there is difficulty opening a case,  then contact eBay Customer Services.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@michaelburkey2011